Frequently Asked Questions

General Information

The Credit Union’s routing number is 253278430

Our Charter number is 17655

Yes. CO Federal Credit Union is federally insured through the the National Credit Union Share Insurance Fund (NCUSIF), created by Congress in 1970 to insure member’s deposits in federal credit unions. NCUSIF is administered by the National Credit Union Administration (NCUA), providing a minimum of $250,000 of insurance on credit union member deposits.

Community Owned Federal Credit Union is s financially sound organization that has served and supported the greater Charleston community since 1966.

Yes. Loans to help rebuild or establish credit are available to members.

Online Banking

Go to the home banking login screen and, click “forgot your password” to reset your password.

Please note: your must have access to the email used to enrollment. If you do not have access to that email or have been locked out, please contact us so we may reset you.

If your have forgotten your online banking username, please contact us for assistance.  Or login to your account and go to profiles and click on reset user name.

In the Alerts section, choose the alert you wish to edit from your list of alerts. Click through the “edit alert” screen to change your alert settings. You can also choose “delete alert” in the bottom-left corner to remove the alert completely.

Alerts will be sent very early in the morning.  If you have opted to receive text-notifications, your alerts will come from a 10-digit phone number and will always include our email and name at the top of the message.

If you doubt the authenticity of an alert you receive, verify the alert is one you set-up in your online banking.

Your CU does not have the ability to look up transfer confirmation numbers; however, we can contact our online banking provider on your behalf if you saved the confirmation number.

If you wish you view another account that you are a joint owner on within the same online banking login, we can manually link your accounts for you. Please send us a secure message with the account number you wish to link within online banking.